BOOKING TERMS & CONDITIONS
Cancellations
When booking your session, please choose a time and date that truly works for you. Last-minute cancellations and rescheduling create challenges not only for me but also for others who may have wanted your appointment slot. I kindly ask that you respect both my time and energy by honoring the appointments you make.
Rescheduling
If you need to cancel or reschedule, please give at least 24 hours’ notice. If less than 24 hours’ notice is given, the full session fee will be charged.
For your session, use the link provided in your confirmation email. If you experience technical difficulties, please email me at Alison@alisonsherwoodhypnotherapy.com or text me at (323) 333-8458, by phone text or WhatsApp, and I’ll be happy to help.
If you are running late, please know I am only able to wait up to 10 minutes past the scheduled start time. After that, the session will be considered a no-show.
Refunds
All sessions and services are non-refundable once they have been scheduled or delivered. Refunds will not be given for cancellations made with less than 24 hours’ notice or for no-shows.
If you cancel with at least 24 hours’ notice, I will gladly reschedule your session. Any other refund request is reviewed individually, is granted only at my discretion, and is not guaranteed.
All refunds exclude any processing fees charged by merchant services. This policy applies except where otherwise required by applicable law.
Group programs and the One-to-One experience follow the policies listed on their own pages.
Email, Phone, and Zoom Communication
Please double-check that your name, email, and phone number are entered correctly at the time of booking. It is your responsibility to provide accurate contact information so that we can connect smoothly for your session. I cannot be held responsible for lost or shortened session time due to typos, invalid phone numbers, or failure to use the Zoom link provided.
If your contact information changes after booking, please send your updated details to Alison@alisonsherwoodhypnotherapy.com at least 24 hours before your scheduled session.
Recordings
Group calls are live. So that participants who miss a call can listen to a replay, I record only my own guided hypnosis, as audio, with all participants muted. Participants’ video, voices, and names are never recorded. Replays are sent privately and only to the participant who missed the call, will not be shared with anyone else, and are for that participant’s personal use only. Please do not share, copy, or post a replay, and please do not record, screenshot, or share any part of a group call. Audio recordings created for you remain the copyright of Alison Sherwood and Soulful Mind & Body LLC.
Disclaimer
By booking a session or any other service under Soulful Mind & Body LLC, you acknowledge that these sessions are intended for educational and self-improvement purposes, including personal growth, relaxation, and self-empowerment. Alison Sherwood of Soulful Mind & Body LLC does not practice psychotherapy or medicine. Her services are not a substitute for medical, legal, psychological, or financial advice, or for counseling, psychotherapy, psychiatric, or medical treatment. Consultation and/or referral from a licensed physician or mental health professional may be required before hypnotherapy services are provided.
Any choices or actions you make based on your session are your sole responsibility. You agree not to hold Alison Sherwood or Soulful Mind & Body LLC liable for outcomes related to your session.
Privacy Policy
Your privacy is respected and protected. Please read my full Privacy Policy.